A good operations design needs to fulfil many requirements, objectives, and expectations. It is important to determine which ones are right for your operation, stakeholders, and product / service profiles. o&i consulting helps clients to achieve these. We work with the client and the many stakeholders in aviation and logistics environments to ensure that an operations design works for all parties.
With a hand-on approach to aviation and logistics consulting, we develop an understanding of existing processes and potential changes, rules and regulations, aspired service and experience. Our designs are practical and efficient. They are future-oriented and flexible. They take commercial requirements into consideration as well as operational.
Conceptual and detailed design
With broad experience of designing airport and logistics facilities, we work with operators, architects, engineering companies and other stakeholders to determine the most appropriate design solution based on the specifications, location and nature of the facility. We provide RIBA design support and analysis as part of concept and developed design stages.
o&i consulting helps clients to plan how space should be distributed within a facility. We look at influencing factors such as commercial and operational drivers, service and industry standards to create justifiable and reliable capacity and spatial plans.
We design passenger, baggage, cargo and logistics processes for individual operating areas, end-to-end process flows and supply chains. Applying industrial engineering disciplines, we create lean, efficient end-to-end processes that adhere to rules, regulations and service requirements.
Processes can become extremely complex, particularly when there are many parties involved. Our team is experienced in process mapping. We work with all stakeholders involved in a process to understand flows, rules, and requirements, and produce processes that fulfil all necessary steps without duplication and waste.
Effective layout design helps to provide for a smooth passenger, baggage or product flow through a facility. We look to make optimal use of capacity while ensuring service, safety and security standards are met, and a customer’s experience is positive.
Passenger flow & queue structure
Passenger flow is an important element of airport operations design. A logical passenger journey helps to avoid queues, congestion, and delays. Our airport consultants advise on queue structures and queue management techniques to make effective use of space and facilities, and minimise waiting times for passengers.