We create efficient & resilient passenger, baggage, security & goods-in waste-away operations
Evolving travel dynamics, aviation regulations, technology and service expectations influence how airport infrastructure is used and experienced. Operations designs need to keep pace with these changes. Applying a combination of operational insight, analytical expertise, and industry best practice, o&i consulting provides the attention to detail and practical input to ensure processes are future-focused and perform well in live aviation environments.
Our bespoke airport operations solutions improve efficiency and the passenger experience, while maintaining security standards: streamlining processing times, reducing costs, ensuring compliance, and minimising waiting times and congestion.
What we offer to aviation clients:
Detailed Operational Analysis
We measure and analyse operations to develop the necessary insights into passenger, baggage, goods and waste demand, current performance, and the impact of change, and uncover opportunities to improve capacity, throughput and service.
Demand-driven Facility and Resource Planning
Our data-led approach ensures new infrastructure capacity is planned to meet forecasted volumes. For existing operations, we plan staffing and facilities to align to passenger demand patterns and meet security and service standards.
Flow and Layout Design
At o&i consulting, we design streamlined flows and operational layouts that appropriately position processing areas, facilities and equipment alongside the optimum balance of circulation and queuing space.
Process and Technology Integration
Our team reengineers airport operations to integrate advanced processes, regulatory requirements, new check-in, screening and boarding technologies, and optimise performance. We also help airports to find practical ways to realise new opportunities and industry advancements within their infrastructure.
Product Testing, Trialling and Performance Evaluation
The o&i team conducts rigorous testing and trialling of new products to identify the most suitable new equipment or technology combinations to meet operational needs. These skills have been particularly valuable in assessing new security screening technologies, such LEDs and ETD equipment, and the use of Explosive Detection Dogs (EDD) to enhance screening measures.
