Poor performance and disruption at check-in can have a knock-on effect on subsequent departure processes. o&i consulting plans, designs and improves check-in operations to enable clients to meet current and future demands. As passenger practice moves increasingly towards self-service, online and mobile check-in options, it is important to keep up-to-date with changing passenger presentation profiles and understand how this affects the airport operation. It is also important to consider how new and upcoming technologies should be embraced and integrated within the operation.
Our consultants help operators to achieve the right balance of facilities to meet demand, the right layout to make for a logical and efficient flow, and the right process to deliver a high level of service. With our broad understanding of new technologies and automation, we also work with clients to determine, trial, and implement new products and associated processes. o&i consulting has vast experience of helping international airports, airlines, and ground handlers to design and improve their check-in operations.
What we offer