The aircraft boarding process must satisfy many stakeholder expectations. Different airlines and handlers will have different goals depending on their service and cost objectives. Airports and passengers are primarily concerned with the experience. Security is in the interest of all parties. And no one wishes to be faced with delays.


As automated products become more widespread in aviation, more airport and airline operators are introducing self-boarding technology. For the technology to work as desired, it needs to provide sufficient capacity and function within a well-planned layout, with efficient end-to-end processes that meet aviation security regulations.

Implemented in a planned and structured manner, self-boarding products help to reduce congestion in airports, improve service for passengers, and costs for airlines and handlers. Our aviation consulting team not only has a broad understanding of the available and potential technologies for the airport industry, we ensure they are integrated effectively into aviation operations. Where such products are not available, we work with the operator to ensure that manual processes are lean, security-driven and deliver a positive experience.
What we offer
  • Stand planning
  • Manual check and automated boarding strategies
  • End-to-end boarding process analysis
  • End-to-end boarding process design
  • Capacity and facilities planning
  • Project management and stakeholder engagement
  • Self-boarding product requirements specifications
  • Self-boarding product solution development
  • Process and technology trial design, set up, and management
  • Issues management and contingency planning

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