Services Sector

Services Sector

Operations research (OR) and industrial engineering (IE) skills and their outcomes are relevant for and of benefit to many sectors, as are approaches, strategies and processes adopted in the transportation sector. Service organisations approach us to apply our core capabilities, experience and practical methodologies, as well as an independent viewpoint, within their businesses, for example:


Banks and Investors

Banking institutions require reliable expertise in many areas to ensure they make sound decisions for long-term investments. Banks and investors call upon o&i consulting’s in-depth sector knowledge and understanding, our analytical skills, and our judgement with regards to specific questions to assist their funding decisions.

By way of example, we have provided due diligence support to investors in airport acquisitions, and express parcel and logistics industry advice to various banking institutions to assist their investment decisions based on industry developments



To be able to deliver an expected level of service front-of-house, back-of-house operations need to function effectively and be serviced in an efficient, predictable manner. Our core logistics and operations planning skill sets are therefore relevant to and benefit retailers in a variety of ways.

For SPAR, we developed a bespoke supply chain model to enable a comparison of performance in the existing UK network with alternative delivery patterns. For World Duty Free (WDF), our team analysed the effects of regulatory changes in the carriage of liquids, aerosols and gels (LAGs) on 1000s of products from a large number of product houses. The click-and-collect retailer, Doddle, commissioned o&i consulting to develop a set of DfT-approved security protocols that were viable and sustainable for the delivery and collection of goods at stores based in or near railway stations


Car Parks

Poor flow management into, out of and around car parks can create disruption and tailbacks that impact surrounding facilities and services. Operations analysis, planning and design techniques, combined with an understanding of available technologies, can help operators to minimise bottlenecks and maximise returns.

o&i consulting provided expertise to Norfolkline in the development of vehicle process flows and flow management, layout design and user requirements for the procurement of an automatic vehicle barrier system. For Sydney Airport, we performed a number of studies including an assessment of performance drivers for short term car parking at the airport and market research of passenger ground transport choices.

Projects & Case Studies
Expertise to support baggage system funding decision
Process design and procurement for a vehicle control system
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