Expectations of modern airports extend far beyond their core function as a transportation hub for passengers and freight. These days they are considered to be shopping and meeting points, gateways to an area and country, and hosts to large events. Airports are therefore expected to be well stocked with a wide range of products, provide high quality facilities, and to be kept clean and well maintained.
Delivering a high-level of service to passengers, customers and stakeholders requires well designed, robust airport logistics operations ‘behind the scenes’. A complex network of companies, vehicles, people and equipment provides an airport with cleaning and maintenance, retail and food and beverage supplies, waste collection and removal services to name a few. Unstructured and uncoordinated, the delivery of these services could leave a retailer understocked, perishable foods standing in inappropriate temperatures, bins full and hazardous, and airports with unsatisfactory infrastructure and underperforming.
o&i consulting works with airports, their logistics providers, architects, engineering companies and other stakeholders to develop strategies, and design and create a structured Goods In Waste Away (GIWA) logistics environment.
Through early involvement in new terminal designs, as part of RIBA and international architectural design stages, we ensure that logistics flows airport-wide are feasible, functional and efficient.
For some airports, a Consolidation Centre or Centralised Retail and Distribution Facility (CRDF) may offer a good solution to managing the large amounts of goods coming on to the site, relieving congestion on airport roads as well as providing efficiency, cost, security and safety benefits. o&i consulting works through Consolidation Centre versus direct-to-terminal options with clients to identify the most viable strategy.
For existing logistics operations, we map as-is and to-be flows, streamlining people, goods and vehicle movements, optimising goods-in waste-away capacity and improving how demand is planned and managed. Our solutions incorporate consolidation centres and centralised retail and distribution facilities, where required, and establish how back-of-house GIWA operations can be designed to maximise storage, horizontal and vertical capacity, and staff time. We work with logistics providers to improve their processes and journey planning, and advise on equipment choices and capacity usage.