Reliable baggage operations that consistently deliver a high level of performance play a vital role in providing a seamless travel experience, achieving on-time performance, and reducing costs for operators. o&i consulting analyses the performance of baggage systems and operations, identifies improvement opportunities, and quantifies current and future capacity requirements.


We measure, model and analyse baggage operations. Our detailed approach to demand and capacity analysis helps to identify if systems are functioning to their full potential and if make-up and reclaim operations are performing optimally.

Our analysis helps clients to understand the life of existing baggage facilities, when investment would be required given current performance, and how recommended operations improvements may extend the life of the current facilities and delay future developments. In analysing baggage operations and creating efficient baggage inbound and outbound flows, we recognise the importance of understanding the variables that contribute to demand and operational performance. We therefore consider the effects of the broader aviation environment, for example check-in and stand allocation when identifying constraints and improvement opportunities, developing solutions and planning baggage operations.
What we offer
  • Baggage capacity and demand analysis and planning
  • End-to-end baggage process analysis and optimisation
  • Baggage hall capacity improvement
  • Baggage make-up position planning and allocation improvement
  • Baggage reclaim facilities planning and allocations
  • Demand-driven allocation tools
  • Baggage operations strategy and contingency planning
  • Baggage system ORAT leadership and expertise
  • Baggage operations design, implementation and management for special events eg Olympic Games

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