Poor performance and disruption at check-in can have a knock-on effect on subsequent departure processes. o&i consulting plans, designs and improves check-in operations to enable clients to meet current and future demands. As passenger practice moves increasingly towards self-service, online and mobile check-in options, it is important to keep up-to-date with changing passenger presentation profiles and understand how this affects the airport operation. It is also important to consider how new and upcoming technologies should be embraced and integrated within the operation.

Our consultants help operators to achieve the right balance of facilities to meet demand, the right layout to make for a logical and efficient flow, and the right process to deliver a high level of service. With our broad understanding of new technologies and automation, we also work with clients to determine, trial, and implement new products and associated processes. o&i consulting has vast experience of helping international airports, airlines, and ground handlers to design and improve their check-in operations.
What we offer
  • End-to-end check-in process analysis and optimisation
  • Demand analysis for all check-in methods
  • Check-in capacity optimisation and productivity improvement
  • Passenger flow analysis and process design
  • Check-in facilities layout planning and design
  • Queue structure design and queue management strategies
  • Implementation of queue measurement techniques
  • Demand-driven check-in desk and resource planning and allocation
  • Integrated check-in and baggage planning
  • Facilities requirements planning
  • Check-in strategy
  • Implementation of processes, layouts and product and technology changes for check-in and ticket presentation
  • Check-in operations design, implementation and management for special events eg Olympic Games
  • Support in realising SmartS initiatives

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