Baggage operational readiness and transfer peer review for IATA

The challenge

An IATA-led team was involved in assessing the operational readiness of the new Terminal 3 at Sheremetyevo Airport in Moscow. Specific baggage system and ramp expertise was required to enhance the team tasked with providing a second opinion on the operational readiness of this new facility. IATA approached o&i consulting for its experience in these fields to provide a reliable assessment in advance of the commissioning of the terminal.


Our role

The brief for o&i consulting was to assess the operational readiness of the baggage handling system (BHS), including inline baggage screening, system capacity, contingency plans and staff readiness for the move. Our team also assessed the readiness of the apron areas at the new terminal.

We first mapped the arrival, departure and transfer baggage processes to obtain a comprehensive understanding of the proposed operation. Information gathered from a series of interviews with the BHS and apron operators and with the resident ORAT team, together with a review of user trial plans and results to date, enabled o&i consulting to identify risks and issues relating to the operational readiness of the baggage system and apron.

Our team prepared a report identifying and quantifying the risks and issues, and provided recommendations to the terminal management regarding specific areas of the operation.

The results of the final report provided a clear assessment of the terminal readiness and were accepted in full by the end client, who used them to develop a revised opening plan for the new terminal.


o&i expertise on this project

  • Baggage operations assessment
  • Ramp operations assessment
  • End-to-end process analysis
  • Capacity review
  • Contingency plan review
  • Trial plan review
  • Baggage and ramp operations expertise and experience


Project Key Facts

Title: Baggage operational readiness and transfer peer review for IATA

Client: Sheremetyevo Airport on behalf of IATA

Theme: Baggage Operations