Learn more about our expertise & practical know-how...
Transferrable to other process-driven environments, our unique combination of process engineering and analytical skills, an approach that identifies the granular details of an operation and broad, practical experience of their application across a range of industries has realised measurable benefits for clients. Operators, architects, engineers, facility designers and planners have approached us for support in the development of operations solutions in the built environment, broader transportation and distribution sectors, service organisations and for major events.
Specialist operations
planning & design:
The principles behind our people, baggage and goods operations design capabilities are transferable to other facilities, such as rail and maritime hubs, sports venues, large retail centres and new city developments.
In all cases, we ensure we fully understand the environment in question and how it will interact with other functions, users and equipment operating in the same area. We delve into the detail - capacity and demand, spatial requirements v availability, rules and legislation, flow patterns, equipment and so on – conducting measurement in live operations if the required information is not available elsewhere.
Our evidence-based approach enables us to deliver bespoke, practical solutions to clients - solutions that would not be achieved without this level of insight.
Examples of our work include:
Designing strategies for goods and waste management in transport hubs and retail environments
Developing logistics flows and requirements for new Middle Eastern cities.
Planning, implementing and managing transport and logistics solutions to handle the unique peaks in demand created by the Olympic Games, working with multiple stakeholders
Developing concept designs for people and vehicle flows for international rail operations
Providing implementation and subject matter expert support in the delivery of an automated sortation system
Live operational studies, assessments, benchmarking & surveys:
With extensive operational expertise and practical know-how, we are often asked by clients to help them better understand flows and demand in their operation, the potential impact of change, competitive positioning, and industry trends.
o&i consulting is experienced in setting up, managing and measuring operational trials and studies; designing bespoke operations and facility focused surveys and questionnaires for industry research and benchmarking; as well as conducting detailed analysis of results.
Our objective is to equip clients with the tools to turn insight into action; delivering reliable, fact-based findings to empower well-informed decisions.
Examples of our work include:
Live operational trials of next generation passenger security equipment to determine the operational impact
Waste operations study for HS1 at St Pancras Station, to support decision-making regarding infrastructure changes
Studies of passenger flows at 15 European airports, including desk top questionnaires and face-to-face interviews, providing detailed analysis of industry trends and best practices
Off-line security equipment testing to understand the impact of algorithm changes on false alarm rates
Benchmarking waste strategies at large international airports
