Streamlining passenger flow & enhancing the airport experience
Digital integration has had a major influence on how passengers use airport facilities; influencing arrival profiles and speeding up transactions at check-in, boarding and immigration. At passenger security checkpoints, advanced screening technologies and new regulations have changed passenger preparation requirements. Our operations design solutions address passenger interactions with airport infrastructure as well as client financial, service and strategic objectives.
Whether passengers requiring support, connecting passengers or transitions between ground transport, we consider how all passenger groups can move through the airport efficiently and their requirements can be met.
Examples of how
we work include:
Delivering best practice passenger flow solutions to reduce congestion in public areas of airports of varying sizes
Planning check-in areas to provide the right balance of self-service, biometric and manual processing, determining spatial requirements and designing layouts and processes
Keeping pace with developments in passenger screening technologies and, through off-line testing and live trials, helping airports to assess the most suitable products for their operation
Developing processes for passenger and staff security checkpoints to integrate new equipment
Creating entirely new passenger flows within existing terminal infrastructure to enable the introduction of One Stop Security airport-wide
