Operations
Design & Improvement

As a team of operations specialists, o&i consulting delivers measurable value across passenger, baggage, security, goods-in waste-away and logistics environments.

We optimise operations for long-term success

We provide clients with data-driven insights, robust operational designs and targeted improvement solutions. Our approach to problem solving combines industrial engineering and operational research principles with a deep focus on granular detail and practical impact. With decades of experience in aviation and logistics, we bring real-world expertise to every project, whether enhancing existing infrastructure or shaping new developments.

Operations Planning:

o&i consulting enables transportation and logistics clients to gain a clear understanding of their current operational performance, determine future requirements, and effectively plan the space, operations and resources to manage demand, meet service standards, and function efficiently.

Our team takes a holistic approach to operations planning and analysis, offering expertise in the following areas:

Managing comprehensive data collection: off-line and live operational assessments, surveys, interviews and workshops

Data analysis and interpretation of findings to provide meaningful insights

Developing analytical tools and models to support planning and analysis, scenario testing and strategic decision-making

Spatial, capacity and demand planning

Resource and allocation planning

Resilience and contingency planning

Operations Design:

At o&i consulting, we develop, trial and implement new operational solutions – for individual production areas, end-to-end processes, and entire facilities. Working with all stakeholders, we ensure designs support the efficient movement of people and goods; user requirements; safety, security and compliance standards; and client objectives.

Our operations design expertise includes:

Conceptual and detailed design for RIBA and international equivalent design stages

Layout design and spatial planning

Process mapping and process design

Passenger flow and queuing strategies

Facilities requirements

Operations Improvement:

Making operations improvements and incorporating change are a core part of our offering. Clients are continuously seeking ways to optimise, modernise, rebalance and replan their operations to meet the evolving demands of today and the future. o&i consulting develops bespoke evidence-based solutions, quantifies their impact and provides practical guidance to ensure improvements are effective, sustainable and fully integrated in client environments.

Core capabilities include:

Process mapping and reengineering

Integration of new rules, regulations, equipment and technologies

Capacity, throughput and productivity improvement

Operational flow redesign and management

Solution development, trialling and implementation

Get in Touch

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    Success for global operations, the case studies