o&i TRANSPORT OPERATIONS SURVEYS

o&i consulting performs and manages transport surveys, helping clients to better understand their operation, customers, and sector.

Our team has broad experience of surveying transport operations. We have, in particular, a track record of assessing all aspects of aviation and distribution operations and use many survey methods to achieve this. We work with clients to define exactly what they wish to understand about their operation and business, and how they intend to use the information before determining the most appropriate method(s) to apply. The table below shows some examples of the operations survey approaches we use:

Survey Type	Details
Demand & arrival profile	Conducted by time, day, destination, company, purpose, ticket type etc for passengers, staff, goods, baggage, packages, cargo or any other types of demand our transport clients wish to survey
Quantity & throughput	Conducted by time, day, destination, company, purpose, ticket type etc for passengers, staff, goods, baggage, packages, cargo or any other types of demand our transport clients wish to survey
Production & transaction rate	Understanding the performance of individual passenger, baggage, cargo or distribution facilities by mode, carrier, passenger type, vehicle type
Journey time	End-to-end journey times or individual elements of the journey for passengers, items and vehicles. We include and split out queue and waiting times where requested
Queue & congestion	Understanding queue lengths, waiting times, delays, adherence to service standards, affect on thoroughfares and passenger flow, affect on subsequent production areas in the end-to-end process
Queues and congestion	Conducted by time, day, destination, company, purpose, ticket type etc for passengers, staff, goods, baggage, packages, cargo or any other types of demand our transport clients wish to survey
Capacity use	Measuring throughput, facility and resource planning / allocation, productivity etc to determine available capacity, capacity shortfalls and opportunities to improve capacity
Facility usage / take-up	Determining how facilities are used and if they are used effectively. For check-in facilities, for example, we assess usage by mode, passenger/ticket type, destination, carrier, and look at aspects such as handler requests versus usage of check-in desks
Flow	Process flow, product (passenger, item etc) flow, pedestrian movement This includes helping to identify the interdependencies, and related effects, between process areas. For example between check-in and baggage make-up
Demand and arrival profile	Assessing resource planning / allocation methods, resource strategies in the context of live operating environment – productivity and actual resource allocation - to determine opportunities to improve utilisation