o&i OPERATIONS IMPROVEMENT

An overview of o&i consulting’s operations improvement offering:

o&i consulting’s operations improvement services are tailored to meet individual client objectives: for example, they help operators to cut costs, improve the customer experience, raise productivity and increase capacity.

Before proposing operations improvement changes, o&i consultants ensure they thoroughly understand the client operation. This may involve observing live operations; talking with involved parties; researching relevant rules and regulations; and / or analysing historical data.

Operational research and industrial engineering disciplines are central to o&i consulting’s operations improvement approach. We apply operational research techniques to analyse data, model operations and identify where opportunities exist. We utilise our industrial engineering skills to understand the dynamics behind constraints and to (re)design processes and layouts.

By reengineering operations, we ensure that passengers, baggage and goods are being processed most effectively, that waiting time - queues and inventory – is employed most productively, and that available facilities are being used most efficiently. Prior to full implementation of recommendations, we demonstrate proposed layouts and techniques in live operations. This gives the client the opportunity to experience and quantify improvements, alongside ‘normal’ operations.

Local client operations and management team experience is important throughout all phases of a project. We place value on their knowledge, feedback and involvement; they are vital to ensure the longevity of improved performance.