o&i consultant experience: RESOURCE PLANNING

increasing resource utilisation for a UK airport

A UK airport wished to improve staff utilisation in its ground operations and at the same time ensure that agreed service levels are achieved.

Methodology and Solution

Analysis of ground operations and existing rostering methods

Resource planning and development of roster patterns

•       Identified where resource utilisation currently sub-optimal

•       Identified where cross-utilisation and use of part-time staff are possibilities

•       Integrated these into a series of roster patterns

Concept layouts for baggage hall to provide an increased number of make-up positions and improve accessibility to positions

Recommendations to improve production and handling efficiencies

Changes to organisational structure

Benefits

Resource efficiencies: improved roster patterns, incorporating alternative resource utilisation techniques, better match capacity to workload

Improved production performance in key airport production areas

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