o&i consultant experience: process implementation

Ground operations process design and improvement for British Airways, Heathrow Terminal 5

An o&i consultant led the development and implementation of Heathrow Terminal 5 baggage handling processes, working closely with operational management and trade unions to ensure processes are lean and robust.

Methodology

Process design and re-engineering

Training

Implementation

Solution and Benefits

Defined a set of common, simple, repeatable and lean resource allocation processes for BA’s Heathrow operation, aligning departmental processes and eliminating waste through the introduction of just in time and job to job allocation.

Efficient, integrated processes have assisted the airline in achieving its objectives of operations efficiency and a high level of customer service to passengers

For more information contact David Calder at davidcalder@oandiconsulting.com