o&i consultant experience: PASSENGER SECURITY SCREENING

operations design & improvement for passenger screening operations

At an Indian airport there was the need to improve the performance of the existing passenger screening operation.

Methodology and Solution

Observation and measurement of operation

Process re-engineering and layout redesign

Work methods improved

Improved passenger security screening layout and staff roles to contribute to improved performance

 Benefits

The revised screening lane layout and changes to job descriptions achieved the following:

satisfied the airport objectives of customer service and space utilisation

met all regulatory requirements

were efficient and provided sufficient capacity to accommodate forecast departing passenger volumes

For more information click here to download more information or contact Paul Bloch at paulbloch@oandiconsulting.com