o&i consultant
experience: CHECK-IN
check-in operations improvement for a low-cost airline
In order to improve passenger processing performance there was a need to reengineer processes and the check-in concourse layout for a low-cost airline check-in operation at a major UK airport.
Methodology and Solution
An optimised common check-in operation that included new processes and layouts, staff roles and resource plans. The recommended check-in process, including a re-engineered queue structure and queue management techniques, were demonstrated in a live check-in operation. The process and principles behind the design are transferable to the airline’s other check-in operations.
Benefits
Reduced peak desk requirements
Repeatable and consistent method and service
For more information click here to download more information or contact Paul Bloch at paulbloch@oandiconsulting.com
