o&i consultant experience: CHECK-IN LAYOUT DESIGN

improving departure process performance for a major Middle Eastern Airport

The check-in area within the main terminal at a large Middle Eastern Airport was not performing optimally; this was affecting subsequent processes in the departures process.

Methodology and Solution

Existing process issues were identified through observation and measurement of live operations

Root cause of capacity issues identified through computer modelling and observation

Solution developed to relieve existing constraints from arrival at the terminal to leaving the concourse area. Solution included revised processes, and facility and queue layout redesign that would provide a controlled passenger flow through the terminal

Benefits

Designed to enable quick implementation

Modelling demonstrated ability to make significant improvements to the performance of the departure process

Ability to create a well-managed passenger flow with ability to provide high levels of customer service

For more information click here to download more information or contact Neville Coss at nevillecoss@oandiconsulting.com