o&i consultant
experience: CHECK-IN LAYOUT DESIGN
improving departure process performance for a major Middle Eastern Airport
The check-in area within the main terminal at a large Middle Eastern Airport was not performing optimally; this was affecting subsequent processes in the departures process.
Methodology and Solution
Existing process issues were identified through observation and measurement of live operations
Root cause of capacity issues identified through computer modelling and observation
Benefits
Designed to enable quick implementation
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